On May 7th, SK Group Chairman Chey Tae-won attended a daily briefing related to the ‘SKT Cyber Intrusion Incident’ held at the SK Telecom headquarters in Euljiro, Seoul, and issued an official apology to customers and the public.
Chey Tae-won, Chairman of SK Group, attended the daily briefing related to the ‘SKT Cyber Intrusion Incident’ held at the SK Telecom headquarters in Euljiro, Seoul on May 7th and officially apologized to customers and the public.
The following is the full text of Chairman Chey Tae-won’s apology delivered at the scene.
“Recently, due to the cyber intrusion incident at SK Telecom, we have caused a lot of anxiety and inconvenience to customers and the public. On behalf of SK Group, I sincerely apologize.
Many of you, despite your busy schedules, came to our stores and waited for a long time or were anxious due to tight schedules before going abroad. I understand the inconvenience for these customers was even greater. I also believe many are still concerned about potential damages. To all of you, I apologize once again.
Particularly, I deeply regret the inadequate communication and response following the incident.
We failed to carefully consider the situation from the customer’s perspective, and this is something that both I and the management team must reflect on deeply. I believe the criticisms from customers, the media, the National Assembly, and government agencies are appropriate, and we humbly accept them.
First, we will actively cooperate with the government investigation to determine the cause of the incident and make every effort to ensure that no customer damage occurs.
We are especially grateful to the 24 million customers who have trusted us and subscribed to our USIM protection service. We will also support those who wish to replace their USIM cards to ensure they receive faster service.
Additionally, we plan to comprehensively review the security systems of all SK Group companies and increase investments in our security systems.
We will form an ‘Information Security Innovation Committee’ that involves external experts to develop improvement measures from an objective and neutral standpoint.
Moreover, my sincere gratitude goes to those who are helping to resolve the situation, including T World employees, customer center staff, government and airport officials, and all company members.
Customer trust is the reason SK Group exists. Using this incident as a turning point, SK Group will return to the most fundamental question to restore customer trust. We will reexamine what the essence is that a company must value most.
Once again, we deeply apologize to all those who experienced inconvenience.
We will fulfill our duties to resolve the issue.”