Samsung Electronics has embarked on enhancing customer satisfaction by expanding its foldable phone display single-part repair service, thereby reducing customers’ repair costs and promoting resource recycling.
Samsung Electronics Service, responsible for the repair and after-service management of Samsung products, announced on the 2nd that it has expanded service centers offering foldable phone display single-part repairs.
This newly introduced single-part repair service is available at two service centers in Masan, Gyeongsangnam-do, and Yeongju, Gyeongsangbuk-do. As a result, 160 out of 169 service centers nationwide now offer foldable phone display single-part repairs.
Single-part repair involves a sophisticated repair method that selectively replaces only the required parts after precisely disassembling components like display parts, frames, and cases, instead of replacing the entire screen as in previous methods. Since 2024, when Samsung first started offering single-part repairs for foldable phone displays at 13 service centers, the company has steadily broadened the scope of this application.
This repair technique demands precise equipment and skilled engineers. It typically involves over twice the labor time compared to the conventional replacement method due to the intricate process of finely disassembling and reassembling parts. Samsung is uniquely providing this advanced single-part repair service in the industry through this sophisticated process.
Customers availing of the single-part repair service benefit from reduced repair costs as re-usable components are recycled, avoiding the need to replace entire parts. Additionally, the reduced component disposal translates into decreased e-Waste emissions.
Since its introduction two years ago, positive feedback from customers regarding the single-part repair service continues to grow. Compared to 2024, when the service began, the number of customers using the service in 2025 increased over fivefold. The accumulated savings from reduced repair costs have surpassed 8 billion KRW.
Park Seong-Jae, Executive Director of Samsung Electronics Service’s Technology Team, stated, “We are further enhancing the service experience of Galaxy users through display single-part repairs,” adding, “We will continuously implement services necessary for customers’ daily lives.”
Samsung Electronics is simultaneously pursuing customer satisfaction and environmental sustainability through the advancement of single-part repair technology.